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Terms & Conditions

1. The services carried out by Cheam House Clearances are described by the term “House Clearance” which is used to describe the following services, any of which may be used during the process of a House Clearance;

1.1 The removal and disposal of all contents based on the information supplied by the Client (2)
1.2 Disposal will usually mean recycling contents (7)
1.3 The breaking up of contents if they are too big, heavy or awkward to remove from the property in one piece or if such items pose an injury risk to staff or could cause potential damage to the property

2. We (Cheam House Clearances) will need to know the following information from the Client during telephone, e-mail or any other form of correspondence;

2.1 The full address and postcode of the property requiring clearing
2.2 Client telephone contact details
2.3 The size and type of property (i.e. mansion, terraced, detached, high rise tower block, nursing home accommodation etc.) and number of bedrooms, reception rooms, dining, halls etc.
2.4 Full details of any lofts, sheds, garages or outer buildings and their contents
2.5 Full details of any big, unusual, heavy or awkward pieces of furniture or contents (pianos etc.)
2.6 Full details of any pieces of furniture or contents which need unfixed (washers, cookers etc.)
2.7 Full details of any fixtures and fittings which need removed (carpets, curtains etc.)
2.8 Full details of any harmful substances or contents (hypodermic needles, chemicals etc.)
2.9 Full details of any verminous waste or decaying food
2.10 Full details of any pieces of furniture or contents (including fixtures and fittings) of the house which need to stay
2.11 Full details of any cleaning that is required
2.12 Full details of parking and access to the property and any entrance restrictions

3. The Client is fully responsible for ensuring all information is correct and that no information is knowingly or otherwise withheld from us (Cheam House Clearances)

4. Based on the information supplied to us (Cheam House Clearances) in part (2) by the Client a fee will be quoted for the House Clearance. This fee will include the House Clearance service and any other specific requirements specified by the Client in part (2) and agreed with by both parties (Cheam House Clearances and the Client) prior to the undertaking of the House Clearance

5. The House Clearance quote fee will include up to 1.5 tonnes of waste removal and disposal (9), the manual labour used to uplift all contents to remove, disposal costs, fuel costs and profit. Going over the maximum allowed gross weight we (Cheam House Clearances) can carry in our (Cheam House Clearances) vehicles is punishable by up to a £5,000 fine per offence and even licence disqualification. We (Cheam House Clearances) have found from experience that this maximum weight covers the clearance of most average three bedroom properties. Should there be any additional weight of contents needing removed it is not our (Cheam House Clearances) responsibility to remove and dispose of such contents. Should there be any additional weight of contents removed then we (Cheam House Clearances) reserve the right to charge an additional fee which will cover the additional removal and disposal costs or recommend another option to the Client who is responsible for any costs should any be occurred choosing another option, recommended or otherwise. If it looks likely that there will be excess weight then we (Cheam House Clearances) will strive to bring this to the Client’s attention at the beginning of the House Clearance, or as soon as it is recognisable that there will be excess weight to remove and dispose of

6. The fee payable is due on the completion of the House Clearance. We (Cheam House Clearances) prefer payment by cash or cheque if the client is a commercial business or organization, or cash for the full amount if the client is a private individual. All cheques must be sent within 10 days of the House Clearance job being completed. Failure to do so will result in a penalty cost of an additional £50.

7. We (Cheam House Clearances) strive to recycle up to 90% of all waste via a number of avenues which allows us (Cheam House Clearances) to keep costs down and therefore House Clearance fees low. However being able to recycle waste depends on local facilities and not all local facilities cater for recycling so we (Cheam House Clearances) cannot always recycle waste.

8. We (Cheam House Clearances) cannot remove and dispose of any chemical substances and material such as paint, fuels and any type of other chemical based substances and materials, due to legislative and insurance restrictions.

9. We (Cheam House Clearances) strictly adhere to our own and HSE health and safety regulations and therefore cannot pack our vans from floor to ceiling and end to end. As a result a gap of at least 1ft from the rear doors/tail-lift must be left free so that nothing will spill out from the van when the doors are opened after transit. This also applies to payload capacities which we are restricted and governed to carrying based on van sizes.

10 .(a)We hold Public Liability Insurance.

(b) We hold Environment Agencies Certificates

11. Please be aware that we (Cheam House Clearances) reserve the right to change these Terms & Conditions at any time, any changes made to these Terms & Conditions shall be posted on our website.